SLA WordPress Site Management


SKU: SLA-001 Categories: , , ,


Service Level Agreement (SLA) for WordPress site management. Provides coverage for a single domain.

This product includes the following benefits and inclusive services.

  1. Price lock. There will be no price increases during the SLA term.
  2. Site updates and backups. Your site will always be updated, it will always be backed up, and restoration points will be created (if available with your hosting platform).
  3. Yearly subscription assets at no cost. Your domain registration, website hosting and SSL certificate will all be either provided or credited in the event you purchase them separately.
  4. GitHub repo codebase. All custom code for your site will be stored in 1 or more GitHub repo’s. There is no additional charge for extra repos so long as the total is 3 or less. Most projects require only 2-3 repos at any given time which covers a custom theme and 1-2 custom plugins.
  5. Maximum 2-hour ticket acceptance during business hours (Monday – Saturday, 8AM – 4PM UTC+1 Madrid timezone). Ticket acceptance refers to the first response on a ticket created by the client. As an SLA client you will be able to make tickets using ClickUp (preferred option) or via the support portal at