Welcome to Fireside Chats with AirBnB support. Today we’re looking at a chat with AirBnB support inspired by real life events. This is an AirBnB horror story. Those real life events are told in a story on YouTube if you want to check out the video at https://www.youtube.com/watch?v=AH1wIOeT1xU where I talk about the shock of losing 2,000 euros on a non-refundable apartment booking over the AirBnB platform. The TLDR version is the host was rude, the booking was cancelled, AirBnB refused to provide a refund, and the host got to keep every penny of the payment in exchange for nothing. And me as the customer, I got that nothing. I got all of it, no housing.